Support system migration – subdomain discontinued

According to information available to us, DDownload has discontinued their support subdomain. The issue appears to have been caused by users submitting both emails and support tickets simultaneously, resulting in duplicate entries and unnecessary workload on the support team.

DDownload is expected to introduce a new support system based on Zendesk as a replacement, though no official launch date has been confirmed at the time of writing.

Version 2 development update, peering, affiliate conditions

DDownload announced that new affiliate conditions are planned for release alongside Version 2, described as an improvement over current terms.

New peering agreements have been negotiated and were expected to be finalized within 2-3 weeks of the announcement, with the aim of delivering optimal download speeds to customers.

Enhanced security measures for affiliate user data were also announced. DDownload acknowledged that some data was lost due to outages in the previous year and stated the issue has been resolved and will not recur.

Version 2 of DDownload was described as still under development, with an expected completion and announcement window of Q1-Q2 2025. The update is said to include VPN features for customers.

DDownload also noted that marketing campaigns are running across various channels, positively impacting affiliate sales, and confirmed that all payment methods are tracked via unique customer IDs by session.

FTP upload credentials updated – IP whitelisting removed

DDownload announced that FTP login credentials have been updated. Affiliates using FTP upload are required to use the newly issued passwords, which can be found in the FTP Upload tab at ddownload.com/?op=upload_form.

DDownload also confirmed that IP address whitelisting is no longer required for FTP access.